Unlocking your promise of seamless care

Closing gaps to provide a seamless care experience.

Advancements in healthcare are being made every day. There is an ever constant flow of new ideas, new technologies, and new ways to better assess, treat and manage patients. Yet, ironically, many patients increasingly feel like something is missing from their care experience.

We are Lacuna Health, a proven care engagement leader that unlocks the promise of a seamless, patient-centered care experience. Our 24-hour RN-led human and data intelligence capabilities identify gaps and enable coordinated and personalized care across the continuum.


20% nearly 20% of patients are readmitted within 30 days of discharge



Rehospitalization costs an annual estimated $17 Billion


Lacuna Health has reduced a physician group's readmission rateRead more

Healthcare has gaps. Lacuna Health has solutions.

Bridging gaps for seamless care.

We offer white-labeled inbound, outbound and after-hours patient engagement and care management services customized for hospitals, physician groups, ACOs, employers, post-acute companies and Saas/technology companies seeking a care management partner to bridge the gaps on a patient’s journey.


RN-led inbound, outbound, and afterhours clinical engagement to identify and manage clinical gaps as patients discharge from a hospital, Skilled Nursing Facility, or Home Health episode.

Contact Center

RN-led inbound, outbound, and afterhours clinical engagement to identify patients and caregivers with clinical needs as part of broader patient program or strategy.

Practice Support

RN-led clinical engagement to support CMS Physician Fee Schedule programs for care management (including CCM, TCM, and RPM).


A team that understands the importance of connection.

Data needs someone to use it.

Data intelligence drives our approach. Compassion drives our people. Our 24/7, RN-led contact center is staffed by experienced RNs who help patients and families navigate a fractured system with expertise and care. Our white-labeled approach preserves continuity of your brand while enabling your organization to meaningfully engage with patients wherever they are in their healthcare journey.

Our leadership team has a wealth of experience in healthcare ranging from large insurers to the largest post-acute care company in the country. We understand the needs and gaps in healthcare and understand what it takes to bridge those gaps.

Raelene Kost

Apr 9, 2018, 16:37 PM
Designation : RN
Job title : Chief Nursing Officer
Name : Raelene Kost

Raelene is a Registered Nurse executive serving as CNO of Lacuna Health. Raelene oversees a growing team of RN Nurse Advocates and post-acute care experts, providing patient engagement and discharge planning support to over a million patients and caregivers since 2014. Previous professional and educational experience includes 12 years clinical and leadership experience. Raelene achieved a Baccalaureate in Science of Nursing in 2005. She then completed five years of clinical practice, which included emergency room and critical care bedside nursing, as well as telephonic nursing, where she focused on population health management and primary care coordination. Raelene joined Kindred in 2010, where she oversaw and directed the Central Admissions office for the Cleveland Market, consisting of LTACs, SAUs, and SNFs. In 2014, she initiated the Kindred Contact Center as Director and introduced a consumer-driven, inbound Registered Nurse line. Raelene has also overseen the development of a clinical follow-up program which is focused on reducing patient returns to the acute setting (RTAs). She managed the clinical operations and expansion of the Kindred Contact Center from four employees to over 100. Raelene has extensive knowledge of post-acute care, patient placement and the patient journey including pre-admission, during care and post-discharge. She is currently working on earning her MSN degree from the University of Arizona.


We aim to leverage our experience to help solve gaps.

  1. Patient Engagement: The Next Frontier in High-Quality Healthcare

    Improved outcomes, lower costs to the healthcare system, enhanced focus on prevention and higher patient satisfaction – see how.

  2. Care Transitions: A Primer on Managing Post-Acute Patient Placement

    Patient vulnerability and rising costs to the healthcare system can be solved. Learn about best practices for care transitions

Interested in learning more about how care management and Lacuna Health can help?

Thanks! We will contact you shortly to discuss your needs.

Find a career that changes lives. Even your own.

Redefining care management and bridging the gaps in healthcare requires a courageous, compassionate team. Driving change requires clinical, technical and analytical expertise. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, see what opportunities we have for you.

News and Press

  1. Closing the Gap in Care Transition with Brian Holzer, CEO at Lacuna Health

    Patient engagement services using a trained nurse workforce in parts of post-acute care. Listen to the podcast.

  2. Lacuna Health Acquires Provider of Chronic Care Management Services

    Lacuna Health accelerates efforts to become a leading national provider of Chronic Care Management Services. Learn more about this acquisition.

  3. Lacuna Health and CareLinx Announce Strategic Partnership to Help Transform the Caregiver Marketplace

    Lacuna Health’s proven registered nurse-led care engagement solutions with CareLinx’s tech-enabled caregiver marketplace. Learn more about this partnership.

Reach out to us to reach your patients.

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