Unlocking your promise of seamless care

Closing gaps to provide a seamless care experience.

Advancements in healthcare are being made every day. There is an ever constant flow of new ideas, new technologies, and new ways to better assess, treat and manage patients. Yet, ironically, many patients increasingly feel like something is missing from their care experience.

We are Lacuna Health, a proven care engagement leader that unlocks the promise of a seamless, patient-centered care experience. Our 24-hour RN-led human and data intelligence capabilities identify gaps and enable coordinated and personalized care across the continuum.

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20% nearly 20% of patients are readmitted within 30 days of discharge

 

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Rehospitalization costs an annual estimated $17 Billion

 

Lacuna Health has reduced a physician group's readmission rateRead more

Healthcare has gaps. Lacuna Health has solutions.

Bridging gaps for seamless care.

We offer white-labeled inbound, outbound and after-hours patient engagement and care management services customized for hospitals, physician groups, ACOs, employers, post-acute companies and Saas/technology companies seeking a care management partner to bridge the gaps on a patient’s journey.

AfterCare
Solutions


RN-led inbound, outbound, and afterhours clinical engagement to identify and manage clinical gaps as patients discharge from a hospital, Skilled Nursing Facility, or Home Health episode.

Contact Center
Solutions


RN-led inbound, outbound, and afterhours clinical engagement to identify patients and caregivers with clinical needs as part of broader patient program or strategy.

Physician
Practice Support


RN-led clinical engagement to support CMS Physician Fee Schedule programs for care management (including CCM, TCM, and RPM).

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A team that understands the importance of connection.

Data needs someone to use it.

Data intelligence drives our approach. Compassion drives our people. Our 24/7, RN-led contact center is staffed by experienced RNs who help patients and families navigate a fractured system with expertise and care. Our white-labeled approach preserves continuity of your brand while enabling your organization to meaningfully engage with patients wherever they are in their healthcare journey.

Our leadership team has a wealth of experience in healthcare ranging from large insurers to the largest post-acute care company in the country. We understand the needs and gaps in healthcare and understand what it takes to bridge those gaps.

Brian Holzer
Brian Holzer Chief Executive Officer

Brian is a senior physician executive serving as the founder and CEO of Lacuna Health, which is a wholly owned subsidiary of Kindred Healthcare. Brian is a frequent speaker in the area of post-acute care and population health. In 2018, Brian was recognized by Health Data Management as one of the 30 top chief innovation officers at healthcare organizations as well as being selected to the “Council of 33” by the Healthcare Innovators Professional Society (HIPS).

Brian joined Kindred from Highmark Health, the third-largest integrated healthcare delivery and financing network in the nation. Most recently, Brian led the formation of HM Home and Community Services (“HMHCS”) and served as President of the organization. HMHCS has since helped drive improved clinical outcomes, better patient experience and a reduced overall cost of care for a Pennsylvania ACO and a health insurer’s Medicare Advantage line of business. Previously, Brian led the post-acute care operations at the Allegheny Health Network (“AHN”), a western Pennsylvania-based integrated healthcare delivery system under the Highmark Health umbrella. At AHN, Brian led the development and operations of AHN Healthcare@Home, resulting in a hospital system-driven continuum of care model consisting of home health, hospice, home medical equipment and home infusion.

Brian has also held positions in healthcare consulting and various strategy, operations, and sales and marketing roles in the biotechnology industry. He received a medical degree from the Drexel School of Medicine and an MBA with a major in healthcare management from the Wharton School of Business.

Suzie Williams-Hayes
Suzie Williams-Hayes Director, Quality and Implementation

Suzie is a Registered Nurse serving as Director of Quality and Implementation at Lacuna Health. She leads the implementation of Lacuna Health products and services, as well as directs a quality team of Registered Nurses to ensure (clinical) excellence and integrity is delivered with all Lacuna Health products. Suzie, a University of Louisville School of Nursing graduate, has worked as an ICU trauma nurse, resource RN, and a transfer coordinator nurse. During her years as a critical care bedside nurse, in addition to specializing in trauma services, she worked with neurology/stroke, cardiac and burn ICU patients. Suzie also has a background in DME distribution and sales. She joined Lacuna Health in 2014, where she played an integral role in formation of a clinical outreach program (AfterCare), aimed at reducing unplanned patient returns to the acute care setting (RTAs), and is tailored to the needs of post-discharge patients. In this role, Suzie defined our Referral Coordinator Program and oversaw Placement Services. In 2017 she was promoted to a director, where she restructured our incoming call flow and clinical protocols, creating efficiencies and improving lead volumes. She also oversaw the expansion of our quality monitoring program for both the Call Center and Placement Services. In addition, she has also led the implementation of multiple call center products focused on the needs of hospital, home health and hospice patients.

Fata Dzeko
Fata Dzeko Director of Operations

Fata is an experienced professional serving as Director of Operations at Lacuna Health. Fata is responsible for overseeing the day-to-day operations of a rapidly growing team of Nurse Advocates and Care Coordinators who provide inbound and outbound telephonic services. Fata has fourteen years of call center experience with a focus in healthcare. She started her career at the University of Pittsburgh Medical Center (UPMC). While at UPMC, she was responsible for day-to-day operations of a 24/7 after-hours call center servicing the UPMC Physician Services Organization. There, Fata oversaw significant improvements in average handle time, workflow efficiencies and customer issues. In addition, she successfully led many telephonic outreach campaigns. Fata was a 2010 Fine Awards for Teamwork Excellence in Health Care bronze medal recipient for her role in the UPMC’s Patient Quality Outreach Program awarded by the Jewish Healthcare Organization.

After 10 years at UPMC, Fata joined Allegheny Health Network (AHN), a western Pennsylvania-based integrated healthcare delivery system. While at AHN, Fata oversaw the formation and operations of AHN Centralized Physician Scheduling Call Center and played a key role in converting the Physician Services Organization to the Epic electronic health record (EHR). Prior to joining Lacuna Health, Fata served as a Director of Operations for AHN Healthcare@Home Home Health and Hospice central intake and scheduling departments where she optimized scheduling capabilities and developed and implemented the new hire onboarding and quality assurance programs.

Fata is a graduate of Robert Morris University, where she earned her BS in Applied Mathematics. She is currently working on earning her MBA from California University of Pennsylvania.

We aim to leverage our experience to help solve gaps.

  1. Patient Engagement: The Next Frontier in High-Quality Healthcare

    Improved outcomes, lower costs to the healthcare system, enhanced focus on prevention and higher patient satisfaction – see how.

  2. Care Transitions: A Primer on Managing Post-Acute Patient Placement

    Patient vulnerability and rising costs to the healthcare system can be solved. Learn about best practices for care transitions

Interested in learning more about how care management and Lacuna Health can help?

Thanks! We will contact you shortly to discuss your needs.

Find a career that changes lives. Even your own.

Redefining care management and bridging the gaps in healthcare requires a courageous, compassionate team. Driving change requires clinical, technical and analytical expertise. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, see what opportunities we have for you.

News and Press
Releases

  1. Closing the Gap in Care Transition with Brian Holzer, CEO at Lacuna Health

    Patient engagement services using a trained nurse workforce in parts of post-acute care. Listen to the podcast.

  2. Lacuna Health Acquires Provider of Chronic Care Management Services

    Lacuna Health accelerates efforts to become a leading national provider of Chronic Care Management Services. Learn more about this acquisition.

  3. Lacuna Health and CareLinx Announce Strategic Partnership to Help Transform the Caregiver Marketplace

    Lacuna Health’s proven registered nurse-led care engagement solutions with CareLinx’s tech-enabled caregiver marketplace. Learn more about this partnership.

Reach out to us to reach your patients.

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