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Suzie Williams-Hayes
Suzie Williams-Hayes, BSN, RN Director, Quality and Implementation

Suzie is a Registered Nurse serving as Director of Quality and Implementation at Lacuna Health. She leads the implementation of Lacuna Health products and services, as well as directs a quality team of Registered Nurses to ensure (clinical) excellence and integrity is delivered with all Lacuna Health products. Suzie, a University of Louisville School of Nursing graduate, has worked as an ICU trauma nurse, resource RN, and a transfer coordinator nurse. During her years as a critical care bedside nurse, in addition to specializing in trauma services, she worked with neurology/stroke, cardiac and burn ICU patients. Suzie also has a background in DME distribution and sales. She joined Lacuna Health in 2014, where she played an integral role in formation of a clinical outreach program (AfterCare), aimed at reducing unplanned patient returns to the acute care setting (RTAs), and is tailored to the needs of post-discharge patients. In this role, Suzie defined our Referral Coordinator Program and oversaw Placement Services. In 2017 she was promoted to a director, where she restructured our incoming call flow and clinical protocols, creating efficiencies and improving lead volumes. She also oversaw the expansion of our quality monitoring program for both the Call Center and Placement Services. In addition, she has also led the implementation of multiple call center products focused on the needs of hospital, home health and hospice patients.