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Fata Dzeko
Fata Dzeko Director of Operations

Fata is an experienced professional serving as Director of Operations at Lacuna Health. Fata is responsible for overseeing the day-to-day operations of a rapidly growing team of Nurse Advocates and Care Coordinators who provide inbound and outbound telephonic services. Fata has fourteen years of call center experience with a focus in healthcare. She started her career at the University of Pittsburgh Medical Center (UPMC). While at UPMC, she was responsible for day-to-day operations of a 24/7 after-hours call center servicing the UPMC Physician Services Organization. There, Fata oversaw significant improvements in average handle time, workflow efficiencies and customer issues. In addition, she successfully led many telephonic outreach campaigns. Fata was a 2010 Fine Awards for Teamwork Excellence in Health Care bronze medal recipient for her role in the UPMC’s Patient Quality Outreach Program awarded by the Jewish Healthcare Organization.

After 10 years at UPMC, Fata joined Allegheny Health Network (AHN), a western Pennsylvania-based integrated healthcare delivery system. While at AHN, Fata oversaw the formation and operations of AHN Centralized Physician Scheduling Call Center and played a key role in converting the Physician Services Organization to the Epic electronic health record (EHR). Prior to joining Lacuna Health, Fata served as a Director of Operations for AHN Healthcare@Home Home Health and Hospice central intake and scheduling departments where she optimized scheduling capabilities and developed and implemented the new hire onboarding and quality assurance programs.

Fata is a graduate of Robert Morris University, where she earned her BS in Applied Mathematics. She is currently working on earning her MBA from California University of Pennsylvania.